Backup software is created to duplicate important data in the event of a catastrophe, calamity, user error, or hard drive crash. Software solutions that manage the process of backing up and restoring files, databases, hard drives, folders, and even entire network servers are also named disaster recovery tools.
Backup software is largely employed to keep a backup of critical data residing on server and computer hard drives. It can be employed for individual computers as well as an enterprise’s computers, networking devices, and servers. Backup solution for individual users backs up selected operating system files and other critical data on the same computer/hard drive.
Backup software can condense data to reduce the volume of backup space required, and offers versioning control for managing different versions of the same file.
Leading backup software solutions include TotalRecoveryPro, Acronis True Image, Symantec Backup Exec, and Norton Ghost. Online backup and recovery systems are available which store your data in the cloud. Cloud backup programs include IDrive, Mozy, and Carbonite.
To select a suitable SaaS vendor you need to consider key criteria such as privacy and security, support and service, and transparency.
Find out if the provider can be trusted with data security and privacy. Do they have processes in place to safeguard your private information and data? Find about the security measures they use. This is an important feature of a SaaS application that cannot be over-emphasized.
It is essential that the vendor offers reliable support to resolve any issues quickly. Ask your potential vendors the following questions: Do they provide consulting and training services to assist your employees to use the solution efficiently? Do they have an online support center that has useful articles and training resources? What channels of support do they provide? Do they track issues till they are resolved? Is customer satisfaction measured?
Does the SaaS vendor conduct their business in a transparent and open manner? You can find out by asking them for references you can contact. Talk to existing customers of the system to learn about the quality of service provided. Does the vendor make public the algorithms they use in the program? Ask these questions to find a SaaS provider whom you can trust with your sensitive customer and business data.